You should read these terms and conditions carefully before buying from us, and we recommend you keep a copy for your own reference.

1. ABOUT US

   1.1. This website is owned and operated by: Button Lea 

   1.2. Contact details: Tracy McClelland, 4 Richardson Close, Wychbold, Droitwich, Worcestershire, WR9 7PX, Tel: 07525 047764

2. HOW TO PLACE AND PAY FOR A ORDER

   2.1. Orders are placed through the Button Lea website and payment is received via Paypal. You do not need a Paypal account to purchase from the website, as Paypal will accept all major credit and debit cards. Once payment is received we will confirm the acceptance of your order in an email. Keep your confirmation in a safe place in case of any query.

   2.2. By placing an order you are offering to buy goods from us. We will let you know that we have received your order but this does not mean that your order has been accepted. There is no contract between us until we have accepted your order.    

   2.4. If we cannot supply you with the goods you have ordered, we reserve the right to supply you with substitute goods of similar quality and function. If we supply you with substitute goods, you do not have to keep them and can return them at our cost if they are not acceptable.

3. DELIVERY

   3.1. All orders will be sent via Royal Mail, and we aim to dispatch goods within 2 working days.

Posting and Packaging Charges:

Brooches: £1.50 per item

Bags : £2.50 per item

   3.2. Please inspect your delivery and report any goods found to be damaged or faulty as soon as you can.

   3.3. Please allow 28 days for delivery (from the date of placing your order) before reporting your order as undelivered. Most items are available for delivery within 28 days of your order. If we are unable to supply you with your goods within this time, we will contact you to let you know and give you a revised delivery date. You will be given the option to cancel or amend your order if this is the case.

   3.4. If we fail to supply you, or supply you with goods that you find to be damaged, faulty or misdescribed after a reasonable examination, we will replace the item free of charge or refund your money. In these circumstances we reserve the right to ask you for independent confirmation of any claimed faults.

4. YOUR RIGHTS WHERE GOODS ARE NOT SATISFACTORY QUALITY, FIT FOR THEIR PURPOSE OR MISDESCRIBED

   4.1. Repair or replacement

      4.1.1. Unless they have faults reported to us as a result of your initial examination of the goods (see 3.2), we will repair any goods that are faulty, unsatisfactory or unfit for their purpose (see 4.1.2), or offer you a like-for-like replacement (see 4.1.3). If we supplied you with the goods more than six months ago, we reserve the right to ask you to prove that the goods were faulty when we supplied them to you.

      4.1.2. If we offer you a repair, and a repair is not possible or not possible within a reasonable period of time, we will offer you a refund equivalent to the replacement cost of the item, taking into consideration its age and any fault-free use you have had from it.

      4.1.3. If we offer you a replacement and a like-for-like replacement is not available, or not available within a reasonable period of time, we will offer you a refund equivalent to the replacement cost of the item, taking into consideration its age and the fault-free use you have had from it.

      4.1.4. Any additional costs associated with repair or replacement of faulty goods will be borne by us. This will include the cost of return delivery of the item to us or to a mutually acceptable third party repairer (see 4.1.6).

      4.1.5. Replacements and refunds will be on a like-for-like basis. This means you may not receive a new item as replacement or a full refund if you have had the goods for a while or if you have had a reasonable period of fault free use from them.

      4.1.6. We reserve the right to ask for independent third party confirmation of any faults. If this is necessary, we will initially bear the costs but may ask you to reimburse us if the goods are found to be satisfactory. We shall inform you that we intend to seek confirmation of the claimed faults before we do so and who we will be approaching to do this. You may suggest alternative independent third party.

      4.1.7. Goods with faults due to normal wear and tear or damage caused by misuse will not be repaired or replaced free of charge.

     4.2. Refunds

      4.2.1. Full refunds will be given as a result of claims under Section 3.4. All other refunds will be based on the replacement cost of the goods. This means you may not receive all the money you paid.

      4.2.2. Money will be refunded to the same account debited during purchase. All refunds and partial refunds will be completed within 30 days.

5. YOUR RIGHTS UNDER THE CONSUMER PROTECTION (DISTANCE SELLING) REGULATIONS (DSR)

   5.1. You have an unconditional right to cancel your order within seven working days from the day of delivery. PLEASE NOTE: You must take reasonable care of the goods during the cancellation period.

      5.1.1. To cancel your order under the DSR: - Send an email, or write to us telling us you wish to cancel the order. Include enough information for us to identify you and your order. - Parcel up the items you are returning securely to minimise any damage that may be caused during delivery. Please include a copy of your notification of cancellation or order confirmation so we can trace your order quickly. - Return the items to us via an appropriate carrier. PLEASE NOTE that returning goods under the cooling-off period allowed by the Distance Selling Regulations is at your cost unless we have supplied alternative goods that you have not found acceptable.

      5.1.2. Once you have notified us of your intention to cancel the contract we will refund you the cost of your order and its delivery as soon as we can. This will always be within 30 days of your cancellation.

   5.2. This section does policy does not affect your legal rights as outlined in sections 3 and 4

6. OUR RETURNS POLICY

   6.1. This section does not affect your statutory rights relating to faulty or misdescribed goods (section 4) or your right to cancel orders under the DSR (section 5). If you want more information on these rights, they are available from your local Trading Standards Department or Citizens Advice Bureau.

   6.2. If for any reason you are not happy with your purchase, simply return
the goods to us in the original condition, together with details of your order.

   6.3. All goods must be returned to us within 7 days of delivery, to receive an exchange
or refund (less postage and packaging).

    6.4. For goods received after the 7 day time limit, you will be offered an exchange or
credit note for the value of the goods, which can be redeemed within 6 months. 

    6.5. For all returns you will be required to arrange and pay for the return of the goods
to us. When returning items you are strongly recommended to obtain proof of posting. Proof of posting will assist you in tracking any shipment which is reported as lost, damaged, mislaid or otherwise undelivered.

7. PRICING

   7.1. Button Lea does not currently add VAT.

   7.2. From time to time we will have to change the prices of items. This will not affect the status of confirmed orders and in this case you will only pay the price contained in your order confirmation. If the price of an unconfirmed order changes, we will let you know and give you the option of cancelling the order.

10. ABOUT THESE TERMS

   10.1. These terms came into force on the 05/12/08 and apply to all orders made after 0800hrs on that day.